Position Description:
A law firm with a longstanding history seeks a Help Desk Analyst to provide technical support during the second or third shift. This position will involve researching and resolving technical issues, escalating problems to other team members as needed, and ensuring comprehensive communication and follow-up with end-users. This person will be tasked with responding to tickets in a timely manner, managing users in Active Directory, and handling server reboots and patch management as needed. The Help Desk Analyst will also assist with onboarding new hires and providing application training.
Position Requirements:
The firm seeks an IT professional with proficiency in Microsoft Office Suite, iManage, Litera, various internet browsers, and a timekeeping system such as Elite or Aderant. This person should be knowledgeable in printer management, Windows and Mac Operating Systems, and IT ticketing systems. In addition, the Help Desk Analyst must have strong customer service, analytical thinking, and multitasking abilities.
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